About

FAQ

• Where is the store based?

  Wichita, KS

• Do you accept orders placed outside of the US?

  Yes!

• How long will it take to receive my order?

  We ship all items by USPS, EMS, TNT, UPS or FedEx to customers all over the world. Note: USPS, EMS, TNT, UPS or FedEx does't deliver on weekends or National holidays.

  Usually it will take 7-20 days for free shipping countries!(Ship by USPS and EMS)
  Product that contains Electricity needs 20 days for shipping!

  For other charged shipping fee countries, it will take 7-10 days.(Ship by UPS, FedEx, TNT)

• What methods of payment do you accept?

  We accept Paypal, Visa Card, MasterCard, DiscoverCard, American Express, E Check (Note: If you use E-Check, the process will take up to 4 working days due to the clearance process.) and Western Union (Note: If you wish to use Western Union, you can contact us for further information).

• When is personal tax id or PAN needed for shipping?

  Mexico customers need personal tax id; India needs PAN(Permanent account number).
  We would ask for necessary information for other countries.

• There is no my device size in your product page, can you help me?

  Please contact us via Email ([email protected])! We would help you to solve it.

• If I need fast shipping, can you help me?

  Please contact us via email ([email protected])! We would ship it by UPS, FedEx, TNT in 10 days.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.